FAQ

CheckMySuper is an Australian-owned company that helps people connect with licensed financial advisers.

We don’t provide financial advice or conduct super reviews ourselves – our role is to introduce you to professionals who are qualified and licensed to help.
If you’d like to understand your options or improve your financial situation, we can connect you with an advice firm that specialises in superannuation and retirement planning.

CheckMySuper is not connected to or affiliated with Compare My Super, Aus Super Compare, Check Ur Super, My Super Check, Boost Ur Super or Check Your Super.

We operate independently as a referral service that connects Australians with licensed financial advice firms.

We don’t conduct or arrange research on your super, make any suggestions, or present findings of any kind.
We won’t ask you to sign anything, and we’re not a link or middleman between you and the adviser.

We will never refer you to a marketing company or promoter of investments – only to licensed financial advice firms that operate under an Australian Financial Services Licence (AFSL) and have professional obligations.

Our role stops once we’ve made the introduction. From that point, everything is handled directly between you and the advice firm, including research, advice, and any discussions about your financial strategy.

We receive a flat introduction fee from the advice firm for making the connection.
That fee does not vary based on which adviser you speak with, what advice you receive, or whether you proceed with the review or any advice.

We’re a referral service, not a financial advice business. We simply connect Australians with licensed financial advice firms that operate under their own Australian Financial Services Licence (AFSL). Once we make the introduction, everything – research, advice, and implementation – is handled directly by the adviser.

No. We don’t conduct or arrange research on your super, make suggestions, or present findings of any kind. Only licensed financial advisers can provide that advice.

The Australian Government’s Productivity Commission Inquiry into the superannuation system has revealed significant concerns affecting millions of Australians, emphasising the importance of people proactively checking their super setup to ensure they aren’t amongst the underperforming funds.

Not sure if you need to check yours? Read actual findings taken directly from the government report:

• “The way members are allocated to default products has meant many (at least 1.6 million member accounts) have ended up in an underperforming product, eroding nearly half their balance by retirement.”
• “Structural flaws – unintended multiple accounts and entrenched underperformers – are harming millions of members, and regressively so.”
• “Evidence abounds of excessive and unwarranted fees in the super system.”
• “A third of accounts (about 10 million) are unintended multiple accounts. These erode members’ balances by $2.6 billion a year in unnecessary fees and insurance.”
• “The system offers products that meet most members’ needs, but members lack simple and salient information and impartial advice to help them find the best products.”
• “Not all members get value out of insurance in super. Many see their retirement balances eroded – often by over $50,000 – by duplicate or unsuitable (even ‘zombie’) policies.”
• “Members should also be empowered to choose their own super product from a ‘best in show’ shortlist, set by a competitive and independent process. This will bring benefits above and beyond simply removing underperformers.”

Read the full report here [https://www.pc.gov.au/inquiries/completed/superannuation/assessment/report] or skip to the important part and give us a call to book your super check!

Looking to retire stress-free? Well, it’s time to give your super a closer look. Not all funds are created equal and simply putting your money in a pot and hoping for the best isn’t going to cut it.

Two people at the same fund can get different results. One member could get 10% per year returns, while someone at the same fund gets 3%? It’s how your money is set up within the fund, that makes all the difference.

So, what’s the difference between a good setup and a bad one? It all boils down to fees, returns, and risk. Fees are responsible for robbing so many Aussies of their retirement savings, but it’s often returns where people are missing out. CheckMySuper refer you to licensed financial advice firms who can help you understand your setup, so you can maximise your funds and secure your future.

When we say “no out-of-pocket expense,” we mean there’s no cost for our introduction service or for speaking with an adviser initially.

If you decide to proceed with the advice you receive, and the advice relates to your superannuation, you can choose to pay advice fees from your super balance (as allowed under Australian law).

That means you won’t need to pay anything from your personal bank account.

You’ll always receive a Statement of Advice (SOA) from the adviser before making any decisions – outlining their recommendations, fees, and the reasons for their advice – so you can decide whether to proceed.

A default super fund (or default option) is the fund or investment option your employer automatically places you in when you don’t make an active choice.
These “set-and-forget” options may not always align with your goals, risk tolerance, or insurance needs.

That’s why licensed advisers often recommend reviewing your setup periodically – to make sure it still suits your circumstances and isn’t unnecessarily eroding your balance with fees or poor performance.
If you’d like a professional opinion, we can connect you with a licensed adviser who can assess your fund and help you understand your options.

Yes. The Australian Government allows certain financial advice fees to be paid from your super balance, provided the advice relates to your superannuation.

If you’re referred through CheckMySuper, your adviser will explain any applicable fees upfront and confirm whether they can be paid from your super. There’s no obligation to proceed, and no fees apply unless you agree to the adviser’s recommendations.

Our service is free for you. We receive a flat referral fee from the licensed advice firm when we connect you to them.

That fee:

• Doesn’t change based on which adviser you speak to.
• Isn’t linked to any products, super funds, or investments.
• Stays the same whether or not you go ahead with advice.

Once the introduction is made, all research, advice, and recommendations are managed by the advice firm – not by us.

No. CheckMySuper is not a financial advice business, and our Team Members are not licensed financial advisers. We don’t provide advice, research, comparisons, or recommendations. Our role is to help you connect with a licensed advice firm that can provide you with personalised financial advice.

We work with a small group of financial advice firms who are licensed and meet strict professional standards. Each firm operates under an Australian Financial Services Licence (AFSL) and is responsible for the advice it provides.

We maintain referral relationships with these firms based on service quality – not commissions or product sales.

When you’re connected with a licensed advice firm, you’ll be able to speak directly with your adviser to ensure you’re comfortable before proceeding.

We only refer to advisers who aren’t aligned with any super fund, bank, or insurance company – so you can be confident their recommendations are focused on your best interests, not on selling a particular product.

We will never refer you to a marketing company or investment promoter. We only refer to licensed financial advice firms that meet professional and compliance standards under the AFSL framework.

We receive a flat introduction fee from the advice firm for connecting you. The fee does not vary by adviser, product, or outcome, and it stays the same whether or not you proceed with advice.

Absolutely! Most advisers we work with provide online meetings and digital document signing, so you can handle the entire process from home – wherever you are in Australia.

There’s no cost for our introduction service or your initial consultation with the adviser. If you decide to engage the adviser for a formal review or ongoing advice, any fees will be explained in advance.
You’re under no obligation to proceed unless you’re completely comfortable with the advice and costs presented to you.

The advisers we refer to arelicensed and not aligned with any super fund or product provider. That means their advice must comply with Best Interest Duty obligations – putting your interests first. We don’t receive any product-based commissions or incentives, so there’s no conflict in who we refer you to.

If you’re not satisfied, you’re under no obligation to proceed. You can simply choose not to go ahead with the adviser’s recommendations – and you won’t pay a cent. Any advice fees only apply if you decide to proceed with the financial plan and will always be disclosed before you make a decision.

Everyone’s situation is different, which is why personalised financial advice matters. Your licensed adviser will take into account your goals, risk profile, fees, insurance, and performance before making any recommendations.
We can connect you to a professional who will do that analysis – but all research and advice are handled solely by the adviser, not by CheckMySuper.

Superannuation is Australia’s retirement savings system, a long-term investment designed to grow over time so you can retire comfortably. Your employer contributes a percentage of your income into your super fund, where it’s invested on your behalf until you retire.

It’s one of the most effective ways to build wealth for your future, and a licensed financial adviser can help ensure your super is working as efficiently as possible for you.

There’s often no cost for your initial consultation or for our referral service. However, quality financial advice typically involves research, compliance, and professional expertise – so advisers may charge a fee for their personalised recommendations.

The adviser will explain all fees upfront before you proceed, and in many cases, advice fees can be paid from your super. You’re free to walk away at any time if you don’t wish to proceed.

No. We won’t ask you to sign any documents or agree to anything. After we connect you, all paperwork and discussions happen directly with the advice firm under its professional obligations.